Payment and Refund Policy
Last updated: 23 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of digital courses, resources, and related professional materials offered through journovory. The services covered include access to comprehensive modules on studio equipment setup, dynamic camera operation, lighting and sound waves, and workflows for television news and live shows. It governs transactions made by customers in the United Kingdom and explains the terms under which payments are processed and refunds may be issued. The policy does not extend to third-party products or services accessed via external links.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate where applicable. Customers outside the UK may be subject to additional import duties or local taxes upon purchase, though journovory does not collect these. No hidden fees apply to standard course access, but optional add-ons such as extended support packages may incur extra charges clearly stated at checkout. Prices are subject to change without notice, but confirmed orders lock in the displayed amount.
Accepted Payment Methods, Payment Authorisation, and Payment Security
Payments are accepted via major credit and debit cards, bank transfers, and approved digital wallets. All transactions are authorised in real time through secure payment gateways compliant with PCI DSS standards. journovory does not store card details. Authorisation confirms sufficient funds and validity before order processing begins. In cases of declined payments, customers receive immediate notification and must retry with an alternative method.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Upon successful payment, customers receive an email confirmation containing order details, access instructions, and a unique reference number. The contract is formed at the moment payment is authorised and confirmed by the gateway. Access to digital content is granted immediately after confirmation, subject to the terms outlined here. No physical goods are involved, so delivery timelines do not apply.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK customers have a 14-day cooling-off period from the date of purchase during which they may cancel without providing a reason. Cancellation must occur before substantial access or download of materials has taken place. For digital content, the right to cancel ends once download or streaming begins with explicit consent. Subscriptions, if offered, may be cancelled at any time with effect from the next billing cycle.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available within the 14-day period if no significant use of the course materials has occurred. Exclusions apply to any content that has been downloaded, streamed extensively, or used to complete modules. Promotional bundles, customised resources, and completed workshops are non-refundable. Eligibility is assessed case by case, with emphasis on whether the customer has derived substantial value from the resource.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, customers must email [email protected] with the subject line Refund Request, including the order reference number, date of purchase, and a brief explanation. Supporting details such as proof of limited access may be requested. Requests should be submitted within the applicable period. journovory acknowledges receipt within two working days and provides a reference for tracking.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Each request undergoes review to verify compliance with eligibility criteria. Approval or rejection is communicated via email within ten working days. If approved, the refund amount is confirmed. Rejected requests include reasons and any options for appeal or partial credit. Customers may provide additional information if they believe the initial decision was incorrect.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method. Processing typically takes five to ten working days, after which funds appear on the customer's statement within an additional three to five days depending on the provider. Bank transfers may require longer verification. No cash refunds are provided.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital courses are non-returnable once access is granted. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers carry the same refund terms as standard purchases unless explicitly stated otherwise at the time of sale. Service-based add-ons, such as live consultations, are refundable only if cancelled at least 48 hours in advance.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments result in order suspension until resolved. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are treated as disputes and may lead to account review. Suspected fraudulent activity triggers immediate account hold and reporting to relevant authorities, with refunds withheld pending investigation.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy operates alongside rights under the Consumer Rights Act 2015 and UK GDPR. Nothing herein excludes liability for faulty digital content, misrepresentation, or breaches of statutory guarantees. Customers retain rights to remedies such as repair, replacement, or price reduction where content does not meet reasonable expectations of quality and description.
Contact Route, Policy Changes, and Last-Updated Date
Queries regarding this policy should be directed to [email protected] or by post to 126-128 New Kings Road, Fulham, London, SW6 4LZ, United Kingdom. Telephone enquiries are handled at +44 20 8153 3260. journovory may update this policy to reflect legal changes or operational adjustments. The current version date appears at the top of the page. Continued use of the site after updates constitutes acceptance of the revised terms.